The most common questions we receive from
our customers are answered below. If you have other
questions or would like more information about medication
we feature, please email them to servicedesk@expressonlinepharmacy.com
or call our toll free support line at; 1-888-738-3822.
ORDER
STATUS
[ Click
here ] for information regarding how to check the
status of an order you have placed.
E-MAIL
OPTIONS
To update your e-mail address or opt out of promotional
mailings, [ Click here
].
TECHNICAL
PROBLEMS
[ Click here
] to report error messages or other technical problems
you encounter with our site.
CONTACT
US
For other questions, [ Click
here ] to contact a Customer Service associate.
Q:
How Do
I Place An Order?
When you click an
"Buy" link, you will be taken to our secure
server where you will set up your account. You will
answer an online questionnaire to provide information
relevant to your medical condition. Once you complete
the questionnaire, you will see a confirmation page
to review your answers for accuracy. At this point,
you will submit your order for processing.
Q:
What Happens
Once I Submit My Order?
A U.S. licensed physician will review
the information you have submitted and either approve
or decline your request.
If approved, the physician will write the prescription
and send it to the pharmacy where it will be filled
and shipped to you via FedEx or UPS. Your prescription
will include information explaining the usage, dose,
and precautionary information for your medication. You
will also receive contact information for the pharmacist
in case you have any questions after you receive your
medication.
After placing your order you will be able to track
it's process in real-time by logging into the help desk.
When your order ships, the FedEx or UPS tracking number
will be e-mailed to you so you may track its progress
through the system.
Q:
What Are
Your Privacy & Security Policies?
ExpressOnlinePharmacy.com
is dedicated to patient privacy and security. All information
furnished is legally protected under doctor-patient
privilege laws.
Our on-line
ordering system uses the latest in Secure Encryption
Technology. All personal and credit card information
is submitted with the highest level of security and
precautions. Our system also has safeguards in place
to protect against credit card fraud. Individuals attempting
the fraudulent use of a credit card will be reported.
Q:
I Have
Problems Submitting My Order Using Your Secured Site.
If
your browser does not support our 128-bit encryption
security, you will need to call our toll free support
line and place your order over the phone. Our customer
service representatives are available 8 am to 8 pm Eastern
time. Call 1-888-738-3822
Q:
How Does
An Online Consultation Work?
Online
consultations are a new concept in health care that
utilize the Internet to improve patient access to physician
care. The patient does not receive a traditional physical
exam by the physician, but rather completes an online
questionnaire and communicates with the physician using
our secure online communication tool. Although online
consultations will never take the place of traditional
medicine, they do provide a means for patients to receive
treatment for a limited number of conditions that, in
certain circumstances, may not require a physical exam.
Q: Is
This Legal?
In developing
this new Internet medium for the delivery of health
care services, our organization is committed to meeting
and exceeding current regulations. ExpressOnlinePharmacy.com
only utilizes board-certified physicians that are licensed
to practice in the US. Our pharmacies are licensed to
ship medication to all 50 states and employ licensed
US pharmacists to provide you with the highest standards
of pharmaceutical care. All medication is obtained from
legitimate pharmaceutical wholesalers, so you rest assured
you are receiving the same medication as you would at
your neighborhood pharmacy.
Q:
What
Prescription Medications Do You Dispense?
We
only offer medications that can be prescribed from online
consultations, therefore we carry a very limited number
of medications. No legitimate online medical company
will ever offer narcotics or addictive medications via
the Internet. The medications offered on our website
do not require a physical examination. A thorough review
of your medical history is sufficient for the medications
we offer. An online questionnaire of your medical history
will let the doctor decide if a requested medication
is right for you.
Q:
What Are
Your Shipping Rates And Policies?
All
orders are shipped within one business day of the pharmacy
receiving and filling your prescription. Your order
will be shipped via Fed Ex or UPS. When the pharmacy
ships your order you will receive a confirmation e-mail
with a tracking number. We regret at this time there
is no shipping to P.O. Boxes. An adult signature is
required at the time of delivery.
Q:
What Is
Your Cancellation And Return Policy?
Federal law
prohibits any prescription drugs from being returned
or exchanged. However, if you return an unopened UPS
or Fed Ex package to our pharmacy we will refund your
money at 50% your total order. We cannot refund any
opened packages.
Q:
How do I check the status of my order?
All orders are shipped via FedEx or UPS standard overnight.
Most orders placed by 1:00 pm will be delivered the
next day. However, delays can come up in the prescription
approval process that will cause your order to arrive
at the pharmacy too late to be filled same-day. You
will receive an email with your tracking number as soon
as the order is shipped.
To check
the status of your order, go to our Order
Tracking page. You will need to log in with the
login ID your password you established when you first
placed your order. If you don't remember your password,
there is a link on the login page to have it sent to
you. If you don't remember either, call our toll-free
customer service number: 1-888-738-3822.
Q:
How soon can I order a refill?
You will receive an email when your current prescription
is about to run out informing you to visit us again
to order your refill. To prevent abuse, our system will
not allow a refill to be sent until a few days before
your current prescription runs out. If you have a question
about the system, please call our customer service representatives
at 1-888-738-3822.
Q:
What Forms
Of Payment Do You Accept?
We offer the
following forms of payment:
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